Concep Send supports the use of DKIM as an additional layer of security for sending emails from the system, which will help improve your deliverability. Signing with DKIM means that you will apply a unique DKIM key to your sending domain, which will match the same DKIM key which we will apply to our server. When DKIM is applied, the recipient’s mail server will run an additional check that the email sent from Concep Send is authorised to do so.
If you would like to get DKIM set up for your sending domain, email our Helpdesk team and let them know which sending domain you want this applied to.
After this, Concep will generate a DKIM key that will need to be applied as a TXT record on your sending domain.
Concep will apply the same DKIM key to a separate mail server, so you we will also provide you with a range of IPs that you will need to whitelist to allow us to switch you to this mail server.
Once this has been set up, Concep will then adjust the settings in Concep Send, which will complete the process. We will do a test send of an email campaign to ensure that the set up has been completed properly.