Shared Groups

A shared group is a group of contacts that has been shared by the owner of this group. This means that the group owner has chosen to share the group either with all users in the company/office or with certain user(s) so that they may also send campaigns to those contacts.

Please note: only the group owner can edit or delete contacts in a shared group. Other users can only view and send to the group, therefore if a user has a contact in both their account and in a group that has been shared with them, these will be treated separately.

This also applies to bounces. If a contact bounces in your user account, this will not be reflected in groups shared with you, unless the contact has been marked as bounced in the owner’s user account.  If you send a campaign to a group shared with you, and the contact then bounces, this will record in the owner’s user account.

To view all shared groups within your company/office:

1. Click Contacts in the main navigation menu.
2. Click the Groups tab.
3. Click the Shared Groups sub-navigation item.

To send campaigns to a shared group:

1. Go to the Recipients step of an in progress campaign.
2. Click the Groups tab.
3. Click the Shared Groups sub-navigation item, and select the groups you wish to send to.

Please view the articles below for more information on shared groups

• How do I share a group of contacts with other people at my company? How do I stop sharing or unshare a group?
• Can I change the owner of a group?