Concep Attend Q&A

1. WHY IS MY UPLOAD FAILING

These are the most common causes for upload failures:

a) Duplicate values preventing upload.

Duplicate values are not allowed in the following fields of the attendee table:

• AttendeeID
• Username
• Email

For all other tables, this concern is limited to the ID columns (first column).

Note: ID fields should only have alphanumeric characters. Underscore characters are acceptable.

There are also two cases of duplicates: duplicates within the spreadsheet, and duplicates between what is on the spreadsheet and what is already in the CMS database. To work around the duplication between spreadsheet and database, you must either change the username/email values of the existing record in CMS (even if it is in the recycle bin) or use the same Attendee ID in the spreadsheet as the record that already exists in CMS. By using the same ID, the system will look to update the existing record rather than add a new, conflicting record. This will avoid errors relating to duplicate values.

b) Incorrectly named sheets

The individual sheets in a spreadsheet must align with the proper table name. If someone is working from their own spreadsheet template, this is often overlooked. Even if the columns and data are all correct inside, the system will not know how to import the data with a misnamed sheet. An extraneous misnamed sheet will also block an upload, even if there is nothing wrong with the rest of the spreadsheet.

c) Empty cells

Sometimes in Excel, when values are erased from a cell, the system will still register them as a valid row, but with blank data. The system will sometimes detect cells such as this and give errors regarding missing ID values.

To resolve, select the entirety of the rows below the last actual data, and then delete the rows.

2. WHY DOES MY MORNING EVENT SHOW IN THE EVENING? / WHY DOES MY APP CRASH ON IOS AS SOON AS I ACCESS SCHEDULE? / WHY ARE ALL MY TIMES/DATES ALL 0’S (AS SEEN IN CMS)?

These issues are caused by formatting errors in an upload. Here are the formatting error breakdowns:

a) When uploading the events table, the event start and end time must be of the format: HH:MM. Forgetting a lead 0 for an AM event will cause the event to show below as though it were in the PM.

b) iOS will crash if the date fields are not properly formatted upon upload. If you check CMS, you will see that at least one date is 0000-00-00. Please see ‘C’ below for further details.

c) If the date and time are not formatted correctly in Excel, they will become all 0’s in the CMS upon upload. To the eye, the column may look correct. However, you should be able to select the columns, choose the column format to be ‘Text,’ and have the data remain in the same format. If this makes your columns into nonsensical numbers, you must perform the following:

1. Select the column and choose copy
2. Change the format of the column to be ‘text’
3. Paste the column by choosing ‘Paste Special’ and then selecting ‘Values’ (depending on the situation, you may get another window which you will need to select ‘text).

3. WHY WAS A COLUMN NOT UPDATED BY MY UPLOAD?

If an upload was successful, but one column (or more) is not updating, it is probably because the column header is not exactly right. These headers are case sensitive. Verify the headers against a template file.

4. WHY IS MY SURVEY NOT APPEARING IN THE APP?

The most common causes of a survey not appearing in an app are due to session assignment issues. Often the survey is fully created, but the next step of assigning it to a session has not been completed. A survey is assigned to either one (or many) events, or the entire event (general).

The next most common cause is that, even if the surveys are properly assigned, the availability dates and times are not appropriate. Each session can be configured for its own availability, which is done by editing the survey sessions in the survey section of CMS. The link to the survey sessions is found in the ‘# sessions’ column of the surveys table. Please note that these availability times are with respect to the event time zone, and will become available according to the current time in that time zone.

Regardless of whether the survey is assigned to ‘general’ or a particular session (or multiple sessions); they will appear in the surveys component (separated by general session surveys and specific session surveys).

5. HOW CAN I VIEW THE SESSION Q&A QUESTIONS DURING THE SESSION?

The only way to view session Q&A questions is through the CMS. The standard recommendation is that a moderator reviews the incoming questions and filters the appropriate ones, and presents these to the speaker.

If there are multiple Q&A sessions, use the column dropdown to reveal the ‘event’ column. This will allow you to see for which speaker the question was intended.

This is not meant to be a display page for attendees, considering that inappropriate or accidental entries and content may appear in the list.

6. WHY ARE MY SPEAKER OR ATTENDEE IMAGES NOT SHOWING IN THE APP?

The most common cause for speaker or attendee images not appearing in the app is that an image URL from a previous event has been carried forward to the event in question. This can happen when downloading a speaker or attendee list from a previous event and uploading to a new one.

The images will most likely be able to be seen in CMS, as the browser is authenticated to the Concep Attend Platform, however the security measures built into the platform will prevent access of these images from the app if the images are located in the media manager of a different event.

Images will have to be re-uploaded to the current event and reassigned. Hosting images on a public file server is also an option.

Another cause can be simply using an image that exceeds the 200x240 pixel file size requirement.

7. WHY IS MY BACKGROUND IMAGE NOT APPEARING CORRECTLY?

If the background image uploaded to the branding section is not of the appropriate size, in app you will likely see a zoomed portion of the image.

The most common situation is that the image is proportioned correctly, and titled with the correct size, but in actuality must be scaled down to the correct size.

8. WHY DOES MY SPLASH PAGE ACT WEIRD? / WHY CAN I SEE THE EVENT BEHIND MY SPLASH PAGE?

This issue is described in different ways, but when an image that has a transparent background is used for a splash page, the experience of loading the event will look rather odd. The main image of the splash page image will appear in the forefront, but you will still be able to see the background image and the event app in general in behind that image.

To correct this, the splash page image must be flattened (transparency removed).

9. THE WORDS AROUND THE EDGES OF MY SPLASH PAGE ARE CUT OFF IN THE APP. WHAT CAN BE DONE?

Splash pages are cropped from the original image when being shown on various devices.

Since our app will install on a wide variety of devices with a large number of aspect ratios, the amount of cropping done to the image will vary. The image will need to be adjusted to move the text away from the edges.

10. WHY IS MY GAME NOT COLLECTING POINTS?

There are two main causes that prevent game activities from accumulating points.

The first cause is that the game start/end times are not properly set. Users do not receive an error message; however, they do not receive a success message either.

The second cause is due to an attendee that is unpublished. By design, unpublished attendees do not accumulate game points.

11. HOW CAN I ADJUST WHAT IS VISIBLE IN THE ATTENDEES LIST, WITH REGARDS TO ATTENDEE INFORMATION (EMAIL, PHONE, ETC.)? / HOW CAN I CONTROL WHAT ATTENDEES CAN EDIT IN THEIR MY PROFILE COMPONENT IN-APP?

These options are found in the manage event>features section, inside the attendees component. Once added to the event, a settings cog will be revealed when putting the cursor over the component. Choose the ‘feature settings’ to bring up the window to set the options for which components are visible, and which are to be editable by attendees.

If an option is set to ‘no’ for visibility, it will neither show in the attendee list nor in the ‘my profile’ component.

12. WHY AM I SEEING OLD CONTENT WHEN FIRST INSTALLING THE APP?

Due to the dynamic content update functionality of our app, you may encounter a situation during event creation in which content that has been removed or overwritten appears in the app upon first installation.

This is due to the design of our update process. The app database is given a starting point, which is to be downloaded when the event information is first downloaded from Concep Attend servers. Any changes made afterwards are applied as updates by checking the time stamps of the update against what the device has. This starting database is regularly regenerated by our servers and often after a large upload as well.

This situation rarely occurs outside of the initial setup and testing phase of an event. If you are seeing information that should not be there according to CMS, it will be correctly adjusted by the next content update the app receives (either by pressing the refresh button in app or closing/reopening the app).

13. WHY DIDN’T I SEE MY PUSH NOTIFICATION?

Push notifications are only received on a device registered to the app, allowing push notifications from the app in device settings, and not currently running the app in the foreground.

14. WHY CAN’T MY PUSH NOTIFICATION BE SEEN IN ITS ENTIRETY?

Not all devices support the 200 character limit mentioned in the new push notification window. This is more of a suggested limit as some (usually older) devices can only display very short notifications (~30 characters).

15. WHERE CAN I SEE THE PUSH NOTIFICATION IN THE APP?

Push notifications cannot be seen in the app.

16. WHAT TIME ZONE IS THE PUSH NOTIFICATIONS SCHEDULING USING?

Push notifications are scheduled according to the event time zone set in the event summary.

17. HOW CAN I SEND PUSH NOTIFICATIONS TO SPECIFIC ATTENDEES?

Push notifications can either be sent to all attendees or to one specific attendee at a time. If you wish to send a message to a group of attendees at once, you may wish to utilize the inapp messaging feature. Attendees will have to have a field in common to be able to properly complete the compose message form (i.e. having the same category for the intended target attendees).