Replies are routed to Concep Send so that they can be tracked and displayed in Reports. Replies can also be forwarded to additional email address(es).
To set up reply handling settings for new Campaigns within an account, select Settings and navigate to My Settings. Select the Email tab and scroll to the Replies section.
Alter the following settings to forward a reply on to specific email address(es):
- Managed – turn Managed mode on or off for all campaigns; in Managed mode, replies will be returned to the system, displayed in Reports and optionally forwarded
- Managed replies forwarded to profile email – in Managed mode, automatically forward all replies to the profile address used to send the campaign
- Managed replies default forward to address – in Managed mode, automatically forward all replies to a designated email address(es)
- Managed replies CC address – in Managed mode, automatically CC all replies to a designated email address(es)
To forward replies directly to a relationship manager or chosen email address please click here.