A quick tip regarding the 'From' email address.
If the sender email address is personalised i.e. firstname.lastname@example.org, a recipient could save this in their address book. If this email is then used as a recipient email it will not be delivered as it does not exist.
It is advised a generic email address is used in order to encourage recipients to not save and email this address.
Sender profiles can be used, however it is not advised the email address is personalized, based on the reason above.
You can also forward replies onto a relationship manager or a chosen email address. For more information on how to forward replies, please click here.